My insurance career started in 2000 and I joined the Insure Forward team as a customer service agent in May 2014. I enjoy assisting our clients with various insurance needs and being the trusted contact when the unexpected happens. I truly value the long term relationships that have been built over the years. I love the family feeling at Bank Forward!
![](https://bankforward.com/wp-content/uploads/2023/08/Melissa-Schroeder-zoom.png)
Melissa Schroeder
Customer Service Agent