SYSTEM REQUIREMENTS
For a secure and optimal digital banking experience we recommend the following guidelines. Using hardware, software, and browsers that are not listed as supported may limit certain functionality, resulting in a degraded experience, and we may be unable to assist you.
DESKTOP REQUIREMENTS*
Use a computer that has:
- Microsoft Windows 10 or later or Mac OS X 10.10 or later operating systems
- Available browser updates applied for improved security that provide anti-virus and spyware protection
- An internet connection with a minimum of 1 Mbps download speed
- 1280+ pixel width monitor resolution is recommended.
DESKTOP BROWSER REQUIREMENTS**
Browser support is subject to change without notice. We encourage users to configure browsers for automatic updates. Using the latest version of a browser allows for a more secure, faster, and overall better Digital Banking experience. Any browsers not listed below should be considered unsupported:
- Google Chrome on Windows and Mac OSX (Recommended)
- Mozilla Firefox on Windows and Mac OSX
- Microsoft Edge on Windows
- Apple Safari on Mac OSX
Please Note: For the best experience on your mobile device, use the Bank Forward mobile app instead of a mobile browser.
PDF READER REQUIREMENTS
Our digital system recommends the most recent version of Adobe Reader available for desktop and mobile devices. If customers prefer to use a third-party PDF application, we cannot guarantee documents will appear as intended.
MOBILE DEVICE REQUIREMENTS
Proper operating systems, connection types, and camera resolutions that are compatible with the Bank Forward mobile app are important to an optimal Digital Banking experience on your mobile device. Digital Banking supports the following mobile devices with native mobile applications:
- Android 12.x and later
- Apple iOS 16.x
- Apple iOS 15.x
- Apple iOS 14.x
Download the app from the Apple Store (for iOS devices) or Google Play (for Android devices).
Please Note: A valid email address and telephone number are required and our app works best when the GPS or native mapping app (also called Locations Services) is enabled to support branch/ATM location functionality.
Customers on unsupported operating systems may still access digital banking through the mobile browser. The mobile browser does not offer native app features such as Mobile Check Deposit.
A Wi-Fi, 4G LTE or 5G connection is required when using Digital Banking. Offline support is not available when not connected to the intranet.
To deposit checks with Mobile Remote Deposit Capture, a customer must have a mobile device with a rear-facing camera with a resolution of at least 5 megapixels.
BIOMETRIC REQUIREMENTS†
Customers can use Fingerprint Login, Touch ID, or Face ID to login to the Bank Forward mobile app. Fingerprint Login is a free feature currently only available for login authentication on eligible Android devices. To use this feature, customers must meet the following operating system, hardware, and release requirements:
- Samsung Galaxy S7 or later
- Google Nexus 7 or later
- Google Pixel first generation or later
- End-user registration with Fingerprint Login at the device level
Touch ID and Face ID are only available for login authentication on supported Apple iOS devices and requires end-user registration of the feature at the device level.
* Satellite connections often have difficulty supporting Hypertext Transfer Protocol Secure (HTTPS) applications. Since our system is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
** Compatibility mode and document mode settings in browsers are not supported. If configured, an Unsupported Browser page appears when a customer attempts to login through a browser with one of these modes set.
† The Fingerprint Login feature is based on the fingerprint API introduced with Android 6.0 Marshmallow. Some Samsung and Nexus phones do not support Android’s API, even though they include the hardware on the phone. These devices are not supported by our Fingerprint Login feature.
