Privacy Policy
Online Privacy Policy
Your privacy is important to us. This Online Privacy Policy explains how we collect, share, use, and protect information when you visit or use any online service offered by Bank Forward, including the Bank Forward website, Bank Forward Digital Banking, Bank Forward Card Control app, Bank Forward’s social media sites or pages, as well as any interactions you may have while viewing content provided through one of Bank Forward’s digital advertising campaigns.
As you review this Online Privacy Policy, here are a few general principles to keep in mind:
- Our online services are intended for a U.S. audience. If you visit or use one of our online services, your information may be transferred or processed in the United States.
- Our online services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
- If you have a financial product or service with us, we may use and share any information that we collect from or about you in accordance with our Consumer Privacy Notice.
- Bank Forward digital banking and our social media sites or pages may have additional terms from this policy about the privacy of your information. Please review the privacy policy for the specific online service you are using.
- If you have questions after reviewing this policy, please contact your local Bank Forward Branch.
Information We Collect
Personal Information
Usage and Other Information
Bank Forward Card Control App
Bank Forward Digital Banking App
Additional Sources of Information
Use Of Information
We use the information discussed above in a number of ways, such as:
- Processing applications and transactions;
- Verifying your identity (such as when you access your account information);
- Preventing fraud and enhancing the security of your account or our online services;
- Responding to your requests and communicating with you;
Managing your preferences; - Performing analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;
- Providing you tailored content and marketing messages;
- Operating, evaluating and improving our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);
- Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies; and
- For any other purposes that we may specifically disclose at the time you provide or we collect your information.
We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customers) for various business purposes, where permissible under applicable laws and regulations.
Disclosure Of Information
We may share the information we collect from and about you with our affiliates and other third parties. For example, we may share your information with:
- Bank Forward third-party service providers;
- Bank Forward affiliated websites and businesses in an effort to bring you improved service across our family of products and services, when permissible under relevant laws and regulations;
- Other companies to bring you co-branded services, products or programs;
- Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties.
Where appropriate, we may limit sharing of your information in accordance with the choices you have provided us in response to our Consumer Privacy Notice. We may share anonymous or aggregated information with third parties to help deliver products, services, and content that are better tailored to the users of our online services and for other purposes.
Understanding Cookies
We, or our service providers, and other companies we work with may deploy and use cookies, web beacons, local shared objects and other tracking technologies for various purposes, such as fraud prevention and monitoring our advertising and marketing campaign performance. Some of these tracking tools may detect characteristics or settings of the specific device you use to access our online services.
“Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us or our service providers and other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
Online Advertising
Linking To Third-party Websites
Security
Updating Your Information
Keeping your account information up-to-date is very important. You may review, or update certain account information by logging in and accessing the “Settings – Manage Profile” section. If you cannot change the incorrect information online, or you prefer to request changes offline, please use the Contact Us option on our site, or contact your local Bank Forward branch using the contact information in the “Locations” section of our website.
Last Updated: July 1, 2023
